Garage Raiders – Terms and Conditions

1. Definitions
“The Company ” – means Garage Raiders and/or any franchisees trading under a franchisee agreement
“Organizer” – means the person carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Service” – means the cleaning and organizing services carried out on behalf of the Company.
“Organizing Visit” – means the visit to the Client’s service address by the Organizer in order to carry out the Service.

2. Contract


2.1. These Terms and Conditions represent a contract between Garage Raiders and The Client.


2.2. The Client agrees that any use of The Company's services, including placing an order for services in-person, by telephone, email or website forms shall constitute the Client’s acceptance of these Terms and Conditions.


2.3. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.


2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.


2.5. The Company operates a minimum charge of 1 hour per organizing visit at $109 per hour + a $49 fuel charge (equaling to $158 for the first hour), which includes two organizers.

2.6. Billable time starts when the Company operatives arrive at the Client’s house and it ends when all tasks have been completed per the Client’s request and the Organizers are ready to collect payment. Company’s Organizers keep track of the billable time spent at the Client’s house by signing in and out in the Company’s time tracker, Square Inc. app.

2.7. Payment of fees is due immediately after the services have been completed. If the services are scheduled to be performed in two separate days, payment will be collected at the end of each day for the amount of time that was worked during that day.

2.8. Accept all major credit cards and cash as a method of payment. We do not accept checks.

3. Payment


3.1. All work carried out by The Company at your request, whether experimental or otherwise will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work whether or not we have received an official order providing there is evidence of written or verbal confirmation to proceed, including letter, facsimile or email correspondence between the parties.


3.2. Payments of fees rendered by invoice are due within the dates stated on the invoice via Square, our payment processor.

3.3. Interest may be applied to any overdue accounts at a rate of 8.5%. Where payment has not been received we reserve the right to withhold services, documents and information, and have the right to cease to work on your account, and to terminate the engagement if payments are unduly delayed.


3.4. Any expenses incurred while working on your behalf will be charged and appropriate records will be kept and will be available for inspection. Such expenses may include the use of meeting rooms and other facilities, internal printing, courier charges, and international but not national telephone calls.


3.5. Consistent late payment will incur a 20% pre-payment for all future work.


3.6. Unless otherwise expressly stated, all prices shall be in USD.


3.7. All prices are Net and no settlement discount is allowed. All accounts are payable no later than 24 hours from date or invoice unless otherwise agreed by The Company in writing. Note that the payment terms are required whether you have signed off on the copy or not.


3.8. After the 7 day payment period has passed all further work for The Client will cease.


3.9. All quotations offered by us either verbally or in writing are deemed valid for a period of 30 (Thirty) days, after which time we reserve the right to revise the said quotation.


3.10. We provide services on a one-off and retainer basis.


3.11. Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice. 48-hour notice is required to cancel the service.


3.12. All Organizing service prices are reviewed each year and adjusted inline with inflation, minimum wage increases or any reasonable circumstances.

4. Equipment


4.1. Cleaning materials are provided by the Company. If you require us to use your solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning.


4.2. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Organizer.


4.3. If the Client requires the Organizer to use their own materials and equipment including vacuum cleaner the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.

5. Checklists


5.1. Client may provide a checklist of priorities for the organizer. This means that the organizer can tick off top to bottom what they are able to do within the allotted time.

6. Refunds


6.1. No refund claims will be given once the organizing service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified.


6.2. Refund will be issued only if the Client has cancelled an organizing visit within the allowed time (24 hours) prior to the start of the organizing session and a payment has been already received by the Company .


6.3. Refund will be issued if an Organizer does not attend an organizing visit, payment for which has been already received by the Company .

7. Cancellation


7.1. The Client agrees to pay the full price of the estimated organizing visit, if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work.

7.2. If the Client needs to change an organizing day or time the Company will do its best to accommodate them. A minimum of 24 hours notice is required.
Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the organizing schedule are subject to availability.

8. Lost Items.

8.1. While the Organizers make every effort to separate and haul away only what the Client chooses to dispose or donate, errors from the part of the Organizers or the Client do happen. The Client is responsible for checking the items that have been separated for disposal and/or donations before these are loaded into our van at the end of the job.

8.2. If the Client suspects that an item has been hauled away by accident by the Organizers, the Company will make every effort to find it but shall not be responsible for lost items.

9. Damages.

9.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to nothing. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.


9.2. The Client waives his right to stop payment on his check unless the Company fails to make good on the guarantee shown in part 15.


9.3. While the Organizers make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the organizing operatives.


9.4. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of organizing services rendered.


9.5. The Company shall not be responsible for damage due to faulty and/or improper installation of any item.


9.6. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.


10. Complaints


10.1. All complaints are taken seriously. If you are not happy with any aspect of our service please call us as soon as possible and give us the chance to rectify it. Your custom is very important to us and we want you to be happy.


10.2. If the Client is dissatisfied with a currently occurring service, The Company asks that The Client notifies us as soon as they notice anything that might be to their dislike by calling 3463236060. Please do not wait until the service is ending.

11. Liability


11.1. The Company shall not be liable under any circumstances f or any loss, expense, damage, delay , costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavors to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company ’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.


11.2. The Company shall not be liable under any circumstances f or any loss, expense, damage, delay , costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with – 1. A organizing job not complete due to the lack of electricity 2. Third party entering or present at the Client’s premises during the organizing process;

11.3. Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the organizing operative. Any damages worth $100.00 or less.

12. Supplementary Terms


12.1. The Company , reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks changes.


12.2. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.


12.3. If any estimates of how long it will take the organizing operatives to complete the job are being provided those are only estimates based on the average time it takes to clean a garage of similar size to the Client’s, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. 


12.4. The Client understands that the price he/she has been quoted may vary according to condition of property and garage size.
12.5. The Company shall endeavor to arrange a replacement organizer if your regular cleaner cannot attend a scheduled visit, and will inform the Client prior to the visit.


12.6. Post Construction Cleaning (Builders Cleaning), Event Cleaning or badly neglected garage may take up to three times longer than a well maintained garage requiring general cleaning. Therefore the Company advises the Client to ask f or our specialist cleaning services: Builders Cleaning or Event Cleaning.


12.7. All fragile and highly breakable items must be secured or removed.


12.8. The Company reserves the right to make reasonable changes to the Terms and Conditions in agreement with the other party.

13. Our Guarantee


13.1. The Company has built its business and reputation by providing its clients with the best possible organizing service available. Still, the Company realizes, that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers a Guarantee. If the Client is not satisfied with any areas that have been cleaned and/or organized, the Company’s operative will come back to the Client’s premises and re-clean/re-organize those areas free of charge, once. Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original cleaning was undertaken.